FAQ

FAQ

How do I place my order?

Once you have chosen what you want from your bespoke table, contacting Geeknson will start your journey with us.
We will double check your order with you and give you a quote, once you are happy with that, paying your deposit
will then confirm with our production team to start your order.

How long does a table take?

A Denis table will be around 3 months.
A Henry table will be between 4-5 months.
All tables will be crafted by one crafts person at the production site, ensuring the high standards of quality we at Geeknson thrive on.

What happens next?

As the table approaches the different stages in production we will send you updates, complete with pictures, allowing you to see how your table is looking.
A few weeks before the table is finished we will contact you and give a expected delivery date and request the remaining balance of your order be cleared.

What happens if I change my mind on part of my order once I pay my deposit?

Once the deposit is paid the order is started but you do have a 7day period to make sure you are completely decided on your final
choices and can make amendments to your order with in the first 7 days.

What happens with delivery?

For all European orders Geeknson use their own delivery team arriving in the now famous Geeknson van.
This means we are in control of how your table arrives and we know it will be looked after all the way to your home on it’s journey from the production site.
The delivery team will put your table in the exact spot that you want it and for and additional £50 fee will even assemble your table for you.

How easy is the assembly of the table?

The table arrives in two separate packages, Table top and legs. It is then a case of using the assembly instructions provided
to remove the table from the packaging and attach the table leg

Something is wrong.

Your table is covered by our 12 month warranty and you will receive an official certificate to authorise this.

Refunds and cancellations.

All deposits are non-refundable as all items are custom built.

Cancellation of order will result in any refunds to have any charges and additional costs deducted.